Effective Date: October 01 2014
5. CONTACT US
The following supersedes all prior Look To Book Terms and Conditions. By participating or continuing to participate in Look To Book after the Effective Date, you agree to the following:
Look To BookSM is the loyalty rewards program (“Look To Book” or the “Program”) as it may be provided from time to time to Program members (“members”, “you” or “your”) by Carlson Hotels, Inc., its affiliates, subsidiaries and related companies (“Carlson”, “we”, “us” or “our”). Look To Book offers its members the opportunity to earn and redeem Look To Book rewards points (“Points”) at Participating Properties and with Partners. These terms and conditions (the “Program Terms”) govern your membership and participation in Look To Book and it is your responsibility to read and understand all of them. Carlson may at any time, in its sole discretion and without notice or liability, terminate, amend, modify or supplement Look To Book, Program benefits, or the Program Terms. By becoming and remaining a member of Look To Book, and receiving and redeeming Points, you agree that you have read, understand and accept these Program Terms as amended from time to time. Membership and Program benefits are offered at the sole discretion of Carlson.
a. “Award Night” means a night at a Participating Property paid for by redeeming Spendable Points. Award Nights are subject to these Program Terms and the terms and conditions of the Participating Property.
b. “Eligible Booking” means a reservation made by a Look To Book member on a GDS or a Carlson website for an Eligible Stay at an Eligible Rate.
c. “Eligible Night” means a night at a Participating Property that is booked at an Eligible Rate.
d. “Eligible Rate” means a rate identified in Carlson’s reservation system as eligible for Points. Eligible Rate does not include, without limitation, the following: employee rates; friends and family rates; airline crew rates; travel agency employee rates; certain promotional and package rates; rates paid using a free night voucher and other complimentary or barter rooms; rates booked and billed through an online travel company, whether such rates are direct, auction or bid rates; rates booked and billed through a master account, including group accounts and tour operator accounts; and certain other rates booked through third parties.
e. “Eligible Stay” means one or more consecutive Eligible Night(s) at the same Participating Property, regardless of the number of check-ins or check-outs that occur during that stay.
f. “GDS” means a Global Distribution System.
g. “Participating Property” means certain hotels and properties operating under the Quorvus CollectionSM, Radisson®, Radisson Blu®, Country Inns & Suites By CarlsonSM, Park Inn® by Radisson, and Park Plaza® brands, and other brands or concepts that may be added by Carlson, that provide benefits to Look To Book members from time to time. Participating Properties and the Program benefits provided by each Participating Property are subject to change at any time without notice.
h. “Partners” means third parties and their service providers that provide benefits to Look To Book members from time to time. Partners and the Program benefits provided by each Partner are subject to change at any time without notice. Nothing in the Program Terms is intended to or shall create or establish any agency, partnership or joint venture relationship between us and our Partners.
i. “Pending Points” means the Points earned for an Eligible Booking at the time such Eligible Booking is made. Pending Points are not available for redemption until they are converted to Spendable Points, which occurs approximately 15 days after the Eligible Booking is consumed. Pending Points that do not convert to Spendable Points are forfeited and not available for redemption.
j. “Spendable Points” means Points available for redemption.
a. Eligibility: Application for membership in Look To Book is open to individual travel consultants in eligible countries who are members of ARC/IATA/CLIA/TIDS/TRUE and are of majority age in their place of residence. Look To Book members must provide and maintain an accurate email address and an accurate physical address, including city, state or province, and country of residence. An individual may maintain only one Look To Book membership, may not earn Points on more than one Look To Book account, and may not earn Points for anyone else. Membership and participation in Look To Book is void where prohibited by applicable law, rule or regulation.
b. Enrollment: You may apply for membership in Look To Book (i) online at www.looktobook.com, or (ii) by entering your first name initial and last name in the supplementary information field during a booking transaction made through a GDS for example, an individual named “Mary Smith” would enter: /SI-CW-MSMITH. We may, in our sole discretion and without any liability to you, accept or decline your application for membership in Look To Book. If we accept your application for membership, we will establish a Look To Book account in your name. If you enroll online we will send your Look To Book account number to the email address you provide during enrollment. If you enroll during a booking transaction, we will send your Look To Book account number to the email address you provide when you complete your member profile on www.looktobook.com.
c. Member Obligations: As a Look To Book member, you agree to comply with these Program Terms, the applicable terms and conditions of our Partners, and all applicable laws, rules and regulations. You agree that your participation in Look To Book is entirely at your own risk. You agree that if you object to any of these Program Terms, or any modifications thereof, or otherwise become dissatisfied with Look To Book, your only recourse is to terminate your membership. You agree that you are responsible for restricting access to and maintaining the confidentiality of your Look To Book account number and member profile. You also agree to promptly notify us if you believe your Look To Book account number or member profile, including your password, has been stolen or compromised. You agree that you will provide accurate information to us at all times and to promptly notify us of any change in your information. You understand that the receipt of benefits as a Look To Book member may be subject to tax liability, and agree that any tax liability, including disclosure, with respect to your membership in Look To Book is solely your responsibility.
Where required by law, you must notify your employer and/or agency, as applicable, and your customers and clients regarding your participation in the Program. By participating in the Program, you affirm that you have so notified your employer and/or agency, customers and clients, and that they understand that as a result of your membership in Look To Book you may receive Program benefits.
d. Expiration of Points and Termination of Membership:
i. Expiration of Points: If there is no Points activity in your Look To Book account for any 12-month period, we may, at any time and in our sole discretion and without notice or liability to you, void and cancel any or all of your Points.
ii. Termination of Your Membership in Look To Book by You: You may terminate your membership in Look To Book at any time by contacting us.
iii. Other Modifications to and Termination of Your Membership In Look To Book By Us: In addition to the above, we may, at any time in our sole discretion and without notice or any liability to you, (i) modify, suspend or terminate your membership in Look To Book; (ii) modify, suspend, void or cancel all or a portion of your Points; (iii) modify, suspend, void or cancel your redemption of Points. We may take these actions for the convenience of Look To Book, or if there are reasonable grounds for suspecting, in our sole discretion, that (i) you have violated or are using the Program in a manner inconsistent with these Program Terms or the intent of the Program or any portion of the Program; (ii) you have misused or abused Look To Book; (iii) your account activity or membership status involves or results from fraud, dishonesty, theft, or other illegal or improper means; (iv) you knowingly attempt to obtain or maintain more than one Look To Book account; (v) your membership or participation in Look To Book violates any applicable laws, terms or regulations; (vi) our provision of benefits under Look To Book violates any applicable laws, terms or regulations; or (vii) you fail to pay any amounts due to or engage in abusive, inappropriate, offensive, or hostile conduct in connection with Look To Book, Participating Properties, Carlson or our Partners, or their respective officers, directors, agents, employees, representatives or guests. These rights are in addition to any other remedy which may be available to us under applicable law and we have the right to take appropriate administrative and/or legal action, including, without limitation, criminal or civil prosecution, we deem necessary in our sole discretion.
iv. Effect of Termination: If your membership in Look To Book is terminated for any reason, your Look To Book account will be closed and all Points in your Look To Book account will be cancelled, forfeited, void and no longer available for redemption. If we modify, suspend, void or cancel any or all of your Points, such Points will be removed from your Look To Book account and will no longer be available for redemption.
a. Earning Points: Look To Book members may earn 10 Points per U.S. dollar spent on Eligible Bookings. To earn Points, you must be a member of Look To Book, and enter your personal booking name in the Supplementary Information (“SI”) field when the reservation for the Eligible Booking is made. Points will not be awarded after an Eligible Booking is made, by modifying an Eligible Booking, or by cancelling and rebooking an Eligible Booking.
b. Redeeming Points:
i. Generally: Look To Book members may redeem Spendable Points at Participating Properties or through our Partners. Spendable Points may be redeemed for the benefit of the Look To Book member or for another individual as a gift. Except for transfers of Points expressly allowed in these Program Terms or with Carlson’s written consent, Points may not otherwise be sold, exchanged, bartered, brokered, transferred, purchased, auctioned or given away. Redemption options are subject to change from time to time without notice in our sole discretion.
When redeeming Points, you will be required to verify your Look To Book account information. The corresponding number of Spendable Points will be subtracted from your Look To Book account at the time the transaction is initiated, and there must be a sufficient number of Spendable Points in your Look To Book account at that time for the transaction. Points in two or more different accounts may not be combined for redemption. Redemption transactions may be approved or revoked in the sole discretion of Carlson.
ii. At Participating Properties: Look To Book members may redeem Spendable Points for Award Nights at Participating Properties, subject to availability. Award Night reservations must be made in advance, and must be made through the Look To Book website or through Carlson’s telephone reservation center. Award Nights may not be combined with other certificates, discounts, packages or promotional offers and are not commissionable, including without limitation commissions to travel agents. Award Nights apply to a standard room with standard occupancy, unless redeeming for a Family Room or Premium Room (available at select hotels). Additional occupants are subject to the Participating Property’s standard extra person charges. Award Nights are subject to each Participating Property’s cancellation, guarantee and deposit policies. Spendable Points equal to one night of an Award Night reservation will be deducted from your account if your reservation is not cancelled in accordance with the Participating Property’s cancellation policy. Any incidental charges in connection with an Award Night are the sole responsibility of the member.
If a hotel ceases to be a Participating Property after an Award Night reservation is made, but before the actual stay, Carlson will use reasonable efforts to have the hotel honor the Award Night reservation, but cannot and does not guarantee that any such Award Night reservations will be honored. In addition, at the discretion of Carlson, Award Nights may not be available for reservation at a hotel once it is determined that such hotel will be leaving the Carlson system or otherwise will cease to be a hotel in the Carlson system regardless of the length of time before such hotel actually leaves the system.
iii. Through Partners: Look To Book members may redeem Spendable Points with our Partners. Redemption opportunities and requirements with each Partner vary, are not available where prohibited by law, are subject to change at any time, are governed by these Program Terms, and are subject to additional terms and conditions as required by an individual Partner. Partners are independent entities and we are not responsible for the nature or quality of products or services provided by any Partners, nor for any solicitation or marketing efforts by any Partners. You are responsible for directly checking and complying with a Partners’ terms, conditions, and privacy and usage policies. We are not responsible for and assume no liability for the terms, changes or discontinuances of Partners’ terms, conditions, privacy and usage policies, products or services.
iv. Donating Points: Look To Book members may donate Spendable Points to certain nonprofit organizations, as determined by us from time to time in our sole discretion. Any other donation, transfer or gift of Points is prohibited and will not be honored. Donated Points are not tax deductible.
i. Online Account: Once enrolled in Look To Book, you must activate your online account. Carlson will endeavor to credit your account with Points on a timely basis. You are responsible for verifying that Points are properly credited to your Look To Book account. Any claim for Points not properly credited must be received by Carlson with supporting documentation within sixty (60) days of the date of the claimed accrual of such Points.
ii. Transfers: Except as expressly allowed in these Program Terms or with Carlson’s written consent, Look To Book membership, Points, and other Program benefits may not be sold, exchanged, bartered, brokered, transferred, purchased, auctioned or given away, including without limitation as part of a domestic relations matter, divorce, inheritance, or otherwise by operation of law.
iii. No Cash Value: Except where required by law, Points have no cash value and do not constitute member property. Accumulation of Points does not entitle members to any vested rights with respect to any awards or the Program. As a Look To Book member, the only right you acquire in Points is the opportunity to surrender them for redemption in accordance with these Program Terms.
b. Subject to Applicable Law: Membership and participation in Look To Book, and the collection and redemption of Points, is subject to and may be void where prohibited or restricted by applicable law, rule or regulation, or employer’s or customer’s policies or requirements.
c. Currency Conversion to U.S. Dollars: All amounts settled in a currency other than U.S. dollars will be converted to U.S. dollars at a conversion rate determined by us in our sole discretion.
d. Disclaimer of Warranties and Limitation of Liability:
CARLSON OFFERS LOOK TO BOOK, THESE PROGRAM TERMS, AND ANY OTHER RELATED SERVICES AND PRODUCTS “AS-IS” AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EXPRESSLY DISCLAIMS ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DESIGN, ACCURACY, CAPABILITY, SUFFICIENCY, SUITABILITY, CAPACITY, COMPLETENESS OR AVAILABILITY. WITHOUT LIMITING THE FOREGOING, CARLSON DOES NOT REPRESENT, WARRANT, OR GUARANTY THAT LOOK TO BOOK OR ANY OTHER RELATED SERVICES AND PRODUCTS WILL BE UNINTERRUPTED, WITHOUT OMISSIONS OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED OR CHANGES IMPLEMENTED.
YOU AGREE THAT UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, WILL CARLSON, ITS OWNERS, AFFILIATES AND SUBSIDIARIES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES AND AGENTS HAVE ANY LIABILITY OR RESPONSIBILITY WHATSOEVER FOR, AND SHALL BE HELD HARMLESS AGAINST, ANY LIABILITY FOR ANY INJURIES, LOSSES OR DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES TO PERSONS, INCLUDING WITHOUT LIMITATION PERSONAL INJURY, DEATH, OR PROPERTY DAMAGE ARISING IN WHILE OR IN PART, DIRECTLY OR INDIRECTLY, FROM MEMBERSHIP OR PARTICIPATION IN LOOK TO BOOK OR USE OF AWARDS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, therefore such exclusions may not apply to you. In the event any of the foregoing are held liable for any damages related to such matters, your sole and exclusive remedy will be limited to reimbursement for services or products paid by you to the entity held liable which were not provided by such entity.
e. Indemnification: You agree to indemnify, release and hold harmless Carlson, the Participating Properties, and our Partners, and any of their parents, subsidiaries and affiliates, and their respective directors, officers, employees and agents, from any liability, costs, damages and fees (including attorney’s fees) arising out of any claims related to your membership in Look To Book.
f. Program Modifications or Termination: We reserve the right at any time, in our sole discretion, with or without notice and without any further liability or obligation, even though changes may affect the value of Points already accumulated, to (i) add, modify, delete, change, suspend or terminate (“Change”) Look To Book, in whole or in part; including without limitation any of the rules, procedures, conditions, benefits, awards, award levels, Participating Properties, Partner affiliations and opportunities, earning terms, redemption rules, or award availability (ii) Change these Program Terms, in whole or in part; (iii) Change any Look To Book offers; (iv) Change the ability to earn or redeem Points in whole or in part; (v) Change the procedures for redeeming Points, including the number of Points required for redemption; (vi) Change the ability to accrue Points, including but not limited to imposing time limits and changes in Point values, in whole or in part; or (vii) assign in whole or in part Look To Book to any related or unrelated entity. Upon assignment, the performance of the obligations herein will thereafter be the sole and direct responsibility of that entity. In the event of the termination of Look To Book, all Points not redeemed by the termination date of Look To Book will be forfeited without compensation or any further obligation or liability, and no redemption of Points will be honored thereafter. In accumulating Points and otherwise participating in the Program, you may not rely upon the continued availability of Look To Book, or any earning, redemption, or other offers made in connection with Look To Book. All offers are available while supplies last, subject to any applicable cancellation policies, and are subject to change and/or revocation without notice. Program account information is our proprietary information and may be accessed by members only for the purpose of obtaining information regarding their account. We reserve the right to audit or investigate Program accounts and information at any time without notice to ensure compliance with Program Terms. During the course of an audit or investigation, information may be shared with parties assisting in such audit or investigation.
g. Governing Law and Interpretation: Your enrollment application is subject to our verification and acceptance in our sole discretion, which shall be deemed made, performed, transacted, and closed in Minnesota, USA. Any claim or dispute arising or relating thereto or otherwise involving Look To Book, membership or these Program Terms shall be governed and construed in accordance with the laws of the State of Minnesota (USA), without regard to its choice of law or conflict of laws terms. By participating in the Program, you consent that any legal action arising out of relating to the Program, the Program Terms, any award or any redemption must be filed in the state or federal courts in Hennepin County, Minnesota, USA and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of any such legal action or proceeding.
h. Dispute Resolution:
YOU AND CARLSON HEREBY WAIVE ANY RIGHT (I) TO A TRIAL BY A JURY, OR (II) TO PARTICIPATE IN A CLASS ACTION IN COURT OR IN CLASS-WIDE ARBITRATION, WHETHER AS A CLASS REPRESENTATIVE, CLASS MEMBER OR OTHERWISE. You also waive any and all rights to bring any claim or action related to such matters in any forum beyond two (2) years after the first occurrence of the kind of act, event, condition or omission upon which the claim or action is based. All interpretations of these Program Terms shall be at the sole discretion of Carlson. The English language version of these Program Terms governs.
i. Force Majeure: Our failure to administer Look To Book in accordance with these Program Terms because of an act of God, war, fire, riot, terrorism, earthquake, actions of federal, state or local governmental authorities, including but not limited to the imposition of sanctions, or for any other reason beyond our reasonable control will not be deemed a breach of these Program Terms.
j. Entire Agreement/Waiver: These Program Terms and the other terms expressly referenced herein and linked hereto constitute the entire agreement between you and us regarding your participation in Look To Book, your opportunity to earn and redeem Points through Look To Book, and your entitlement to any other benefits of Look To Book, and supersede all prior agreements between us, whether oral or written, including, without limitation, all previous versions of these Program Terms. If we fail to act with respect to your breach or anyone else's breach of these Program Terms on any occasion, we do not waive our right to act with respect to future or similar breaches.
k. Severability: If any provision of these Program Terms is held by a court of competent jurisdiction to be void, invalid, contrary to law, or unenforceable for any reason, such provision shall be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of these Program Terms shall remain in full force and effect.
m. Trademarks: Look To BookSM, Quorvus CollectionSM, Radisson Blu®, Radisson®, Country Inns & Suites By CarlsonSM, Park Inn® by Radisson, Park Plaza® and any other current and future trademarks and service marks associated with Look To Book are service marks and trademarks of Carlson, or its affiliates or subsidiaries, and may not be reproduced or utilized in any way without the express, prior written consent of Carlson.
n. Administration: Carlson administers and promotes Look To Book, creates and launches marketing and promotional campaigns on behalf of Look To Book, and manages the relationships between Look To Book and its Partners. Carlson, its affiliates and subsidiaries may from time to time sell Points to third parties, including Participating Properties and Partners, and redeem Points for cash (including, without limitation, Points received from Participating Properties), airline tickets and other merchandise from our Partners.
If you have questions about Look To Book or these Program Terms, or to update your Look To Book account information, please contact us by:
a. Email: firstname.lastname@example.org
United States and Canada +1 (800) 333-5600
Caribbean, Mexico, Central & South America +1 (402) 501-5600
Europe, Middle East and Africa + 353-1-706-0234
Asia Pacific +1-(402) -501-5600
Carlson Hotels, Inc.
Look To Book – Suite 100
11340 Blondo Street
Omaha, NE 68164