Effective Date: March 5, 2018
5. CONTACT US
The following supersedes all prior Radisson Rewards for Business Terms and Conditions. By participating or continuing to participate in Radisson Rewards for Business after the Effective Date, you agree to the following:
Radisson Rewards for Business is the loyalty rewards program (“Radisson Rewards for Business” or the “Program”) as it may be provided from time to time to Program members (“members”, “you” or “your”) by Radisson Hotel Group Inc., its affiliates, subsidiaries and related companies (“Radisson”, “we”, “us” or “our”). Radisson Rewards for Business offers its members the opportunity to earn and redeem rewards points (“points”) at Participating Properties and with Partners. These terms and conditions (the “Program Terms”) govern your membership and participation in Radisson Rewards for Business and it is your responsibility to read and understand all of them. Radisson Hospitality, Inc. may at any time, in its sole discretion and without notice or liability, terminate, amend, modify or supplement Radisson Rewards for Business, Program benefits, or the Program Terms. By becoming and remaining a member of Radisson Rewards for Business, and receiving and redeeming points, you agree that you have read, understand and accept these Program Terms as amended from time to time. Membership and Program benefits are offered at the sole discretion of Radisson.
a. “Award Night” means a night at a Participating Property paid for by redeeming Spendable Points. Award Nights are subject to these Program Terms and the terms and conditions of the Participating Property.
b. “Eligible Booking” means a reservation made by a Radisson Rewards for Business member on a GDS or a Radisson website for an Eligible Stay at an Eligible Rate.
c. “Eligible Night” means a night at a Participating Property that is booked at an Eligible Rate.
d. “Eligible Rate” means a rate identified in Radisson’s reservation system as eligible for Points. Eligible Rate does not include, without limitation, the following: employee rates; friends and family rates; airline crew rates; travel agency employee rates; certain promotional and package rates; rates paid using a free night voucher and other complimentary or barter rooms; rates booked and billed through an online travel company, whether such rates are direct, auction or bid rates; rates booked and billed through a master account, including group accounts and tour operator accounts; and certain other rates booked through third parties.
e. “Eligible Stay” means one or more consecutive Eligible Night(s) at the same Participating Property, regardless of the number of check-ins or check-outs that occur during that stay.
f. “GDS” means a Global Distribution System.
g. “Participating Property” means certain hotels and properties operating under the Radisson Collection, Radisson®, Radisson Blu®, Country Inn & Suites® by Radisson, Park Inn® by Radisson, and Park Plaza® brands, and other brands or concepts that may be added by Radisson, that provide benefits to Radisson Rewards for Business members from time to time. Participating Properties and the Program benefits provided by each Participating Property are subject to change at any time without notice.
h. “Partners” means third parties and their service providers that provide benefits to Radisson Rewards for Business members from time to time. Partners and the Program benefits provided by each Partner are subject to change at any time without notice. Nothing in the Program Terms is intended to or shall create or establish any agency, partnership or joint venture relationship between us and our Partners.
i. “Pending Points” are not available for redemption until they are converted to spendable points, which occurs approximately 15 days after the Eligible Booking is consumed. Pending points that do not convert to spendable points (i.e. cancelled bookings or no shows) are forfeited.
j. “Spendable Points” means points available for redemption.
a. Eligibility: Application for membership in Radisson Rewards for Business is open to individual travel consultants in eligible countries who are members of ARC/IATA/CLIA/TIDS/TRUE and are of majority age in their place of residence. Radisson Rewards for Business members must provide and maintain an accurate email address and an accurate physical address, including city, state or province, and country of residence. An individual may maintain only one Radisson Rewards for Business membership, may not earn points on more than one Radisson Rewards for Business account, and may not earn points for anyone else. Membership and participation in Radisson Rewards for Business is void where prohibited by applicable law, rule or regulation.
b. Enrollment: You may apply for membership in Radisson Rewards for Business online. We may, in our sole discretion and without any liability to you, accept or decline your application for membership in Radisson Rewards for Business. If we accept your application for membership, we will establish a Radisson Rewards for Business account in your name and send your Radisson Rewards for Business account number to the email address you provide during enrollment.
c. Member Obligations: As a Radisson Rewards for Business member, you agree to comply with these Program Terms, the applicable terms and conditions of our Partners, and all applicable laws, rules and regulations. You agree that your participation in Radisson Rewards for Business is entirely at your own risk. You agree that if you object to any of these Program Terms, or any modifications thereof, or otherwise become dissatisfied with Radisson Rewards for Business, your only recourse is to terminate your membership. You agree that you are responsible for restricting access to and maintaining the confidentiality of your Radisson Rewards for Business account number and member profile. You also agree to promptly notify us if you believe your Radisson Rewards for Business account number or member profile, including your password, has been stolen or compromised. You agree that you will provide accurate information to us at all times and to promptly notify us of any change in your information.
You understand that the receipt of benefits as a Radisson Rewards for Business member may be subject to tax liability, and agree that any tax liability, including disclosure, with respect to your membership in Radisson Rewards for Business is solely your responsibility. Members in the U.S. and Canada are required to provide their Social Security Number or Social Insurance Number. U.S. members are taxed based on the amount earned in a calendar year and Canadian members are taxed based on the amount redeemed in a calendar year. Please consult a tax advisor regarding any questions about program taxes.
Where required by law, you must notify your employer and/or agency, as applicable, and your customers and clients regarding your participation in the Program. By participating in the Program, you affirm that you have so notified your employer and/or agency, customers and clients, and that they understand that as a result of your membership in Radisson Rewards for Business you may receive Program benefits.
d. Expiration of Points and Termination of Membership:
i. Expiration of Points: If there is no points activity in your Radisson Rewards for Business account for any 12-month period, we may, at any time and in our sole discretion and without notice or liability to you, void and cancel any or all of your points.
ii. Termination of Your Membership in Radisson Rewards for Business by You: You may terminate your membership in Radisson Rewards for Business at any time by contacting us.
iii. Other Modifications to and Termination of Your Membership in Radisson Rewards for Business By Us: In addition to the above, we may, at any time in our sole discretion and without notice or any liability to you, (i) modify, suspend or terminate your membership in Radisson Rewards for Business; (ii) modify, suspend, void or cancel all or a portion of your points; (iii) modify, suspend, void or cancel your redemption of points. We may take these actions for the convenience of Radisson Rewards for Business, or if there are reasonable grounds for suspecting, in our sole discretion, that (i) you have violated or are using the Program in a manner inconsistent with these Program Terms or the intent of the Program or any portion of the Program; (ii) you have misused or abused Radisson Rewards for Business; (iii) your account activity or membership status involves or results from fraud, dishonesty, theft, or other illegal or improper means; (iv) you knowingly attempt to obtain or maintain more than one Radisson Rewards for Business account; (v) your membership or participation in Radisson Rewards for Business violates any applicable laws, terms or regulations; (vi) our provision of benefits under Radisson Rewards for Business violates any applicable laws, terms or regulations; or (vii) you fail to pay any amounts due to or engage in abusive, inappropriate, offensive, or hostile conduct in connection with Radisson Rewards for Business Participating Properties Radisson or our Partners, or their respective officers, directors, agents, employees, representatives or guests. These rights are in addition to any other remedy which may be available to us under applicable law and we have the right to take appropriate administrative and/or legal action, including, without limitation, criminal or civil prosecution, we deem necessary in our sole discretion.iv. Effect of Termination: If your membership in Radisson Rewards for Business is terminated for any reason, your Radisson Rewards for Business account will be closed and all points in your Radisson Rewards for Business account will be cancelled, forfeited, void and no longer available for redemption. If we modify, suspend, void or cancel any or all of your points, such points will be removed from your Radisson Rewards for Business account and will no longer be available for redemption.
a. Earning Points: Radisson Rewards for Business travel agent members may earn 10 points per U.S. dollar (“USD”) spent on Eligible Bookings. To earn points, you must be a member of Radisson Rewards for Business, and enter your member number or personal booking name in the Supplementary Information (“SI”) field when the reservation for the Eligible Booking is made. Example: SI-CW-V1234567. Points will not be awarded after an Eligible Booking is made, by modifying an Eligible Booking, or by cancelling and rebooking an Eligible Booking.
b. Redeeming Points:
i. Generally: Radisson Rewards for Business members may redeem spendable points at Participating Properties or through our Partners. Spendable points may be redeemed for the benefit of the Radisson Rewards for Business member or for another individual as a gift. Except for transfers of points expressly allowed in these Program Terms or with Radisson’s written consent, points may not otherwise be sold, exchanged, bartered, brokered, transferred, purchased, auctioned or given away. Redemption options are subject to change from time to time without notice in our sole discretion.
When redeeming points, you will be required to verify your Radisson Rewards for Business account information. The corresponding number of spendable points will be subtracted from your Radisson Rewards for Business account at the time the transaction is initiated, and there must be a sufficient number of spendable points in your Radisson Rewards for Business account at that time for the transaction. Points in two or more different accounts may not be combined for redemption. Redemption transactions may be approved or revoked in the sole discretion of Radisson.
ii. At Participating Properties: Radisson Rewards for Business members may redeem spendable points for Award Nights at Participating Properties, subject to availability. Award Night reservations must be made in advance, and must be made through the Radisson Rewards for Business website or through Radisson’s telephone reservation center. Award Nights may not be combined with other certificates, discounts, packages or promotional offers and are not commissionable, including without limitation commissions to travel agents. Award Nights apply to a standard room with standard occupancy, unless redeeming for a Family Room or Premium Room (available at select hotels). Additional occupants are subject to the Participating Property’s standard extra person charges. Award Nights are subject to each Participating Property’s cancellation, guarantee and deposit policies. Spendable points equal to one night of an Award Night reservation will be deducted from your account if your reservation is not cancelled in accordance with the Participating Property’s cancellation policy. Any incidental charges in connection with an Award Night are the sole responsibility of the member.
If a hotel ceases to be a Participating Property after an Award Night reservation is made, but before the actual stay, Radisson will use reasonable efforts to have the hotel honor the Award Night reservation, but cannot and does not guarantee that any such Award Night reservations will be honored. In addition, at the discretion of, Radisson Award Nights may not be available for reservation at a hotel once it is determined that such hotel will be leaving the Radisson system or otherwise will cease to be a hotel in the Radisson system regardless of the length of time before such hotel actually leaves the system.
iii. Through Partners: Radisson Rewards for Business members may redeem spendable points with our Partners. Redemption opportunities and requirements with each Partner vary, are not available where prohibited by law, are subject to change at any time, are governed by these Program Terms, and are subject to additional terms and conditions as required by an individual Partner. Partners are independent entities and we are not responsible for the nature or quality of products or services provided by any Partners, nor for any solicitation or marketing efforts by any Partners. You are responsible for directly checking and complying with a Partners’ terms, conditions, and privacy and usage policies. We are not responsible for and assume no liability for the terms, changes or discontinuances of Partners’ terms, conditions, privacy and usage policies, products or services.
iv. Donating Points: Radisson Rewards for Business members may donate spendable points to certain nonprofit organizations, as determined by us from time to time in our sole discretion. Any other donation, transfer or gift of points is prohibited and will not be honored. Donated points are not tax deductible.
i. Online Account: Once enrolled in Radisson Rewards for Business, you must activate your online account. will endeavor to credit your account with points on a timely basis. You are responsible for verifying that points are properly credited to your Radisson Rewards for Business account. Any claim for points not properly credited must be received by with supporting documentation within sixty (60) days of the date of the claimed accrual of such points.
ii. Transfers: Except as expressly allowed in these Program Terms or with written consent, Radisson Rewards for Business membership, points, and other Program benefits may not be sold, exchanged, bartered, brokered, transferred, purchased, auctioned or given away, including without limitation as part of a domestic relations matter, divorce, inheritance, or otherwise by operation of law.
b. Subject to Applicable Law: Membership and participation in Radisson Rewards for Business, and the collection and redemption of points, is subject to and may be void where prohibited or restricted by applicable law, rule or regulation, or employer’s or customer’s policies or requirements.
c. Currency Conversion to U.S. Dollars: All amounts settled in a currency other than U.S. dollars will be converted to U.S. dollars at a conversion rate determined by us in our sole discretion.
d. Disclaimer of Warranties and Limitation of Liability:
YOU AGREE THAT UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, WILLRADISSON , ITS OWNERS, AFFILIATES AND SUBSIDIARIES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES AND AGENTS HAVE ANY LIABILITY OR RESPONSIBILITY WHATSOEVER FOR, AND SHALL BE HELD HARMLESS AGAINST, ANY LIABILITY FOR ANY INJURIES, LOSSES OR DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES TO PERSONS, INCLUDING WITHOUT LIMITATION PERSONAL INJURY, DEATH, OR PROPERTY DAMAGE ARISING IN WHILE OR IN PART, DIRECTLY OR INDIRECTLY, FROM MEMBERSHIP OR PARTICIPATION IN RADISSON REWARDS FOR BUSINESS OR USE OF AWARDS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, therefore such exclusions may not apply to you. In the event any of the foregoing are held liable for any damages related to such matters, your sole and exclusive remedy will be limited to reimbursement for services or products paid by you to the entity held liable which were not provided by such entity.
e. Indemnification: You agree to indemnify, release and hold harmless Radisson, the Participating Properties, and our Partners, and any of their parents, subsidiaries and affiliates, and their respective directors, officers, employees and agents, from any liability, costs, damages and fees (including attorney’s fees) arising out of any claims related to your membership in Radisson Rewards for Business.
f. Program Modifications or Termination: We reserve the right at any time, in our sole discretion, with or without notice and without any further liability or obligation, even though changes may affect the value of points already accumulated, to (i) add, modify, delete, change, suspend or terminate (“Change”) Radisson Rewards for Business, in whole or in part; including without limitation any of the rules, procedures, conditions, benefits, awards, award levels, Participating Properties, Partner affiliations and opportunities, earning terms, redemption rules, or award availability (ii) Change these Program Terms, in whole or in part; (iii) Change any Radisson Rewards for Business offers; (iv) Change the ability to earn or redeem points in whole or in part; (v) Change the procedures for redeeming points, including the number of points required for redemption; (vi) Change the ability to accrue points, including but not limited to imposing time limits and changes in Point values, in whole or in part; or (vii) assign in whole or in part Radisson Rewards for Business to any related or unrelated entity. Upon assignment, the performance of the obligations herein will thereafter be the sole and direct responsibility of that entity. In the event of the termination of Radisson Rewards for Business, all points not redeemed by the termination date of Radisson Rewards for Business will be forfeited without compensation or any further obligation or liability, and no redemption of points will be honored thereafter. In accumulating points and otherwise participating in the Program, you may not rely upon the continued availability of Radisson Rewards for Business, or any earning, redemption, or other offers made in connection with Radisson Rewards for Business. All offers are available while supplies last, subject to any applicable cancellation policies, and are subject to change and/or revocation without notice. Program account information is our proprietary information and may be accessed by members only for the purpose of obtaining information regarding their account. We reserve the right to audit or investigate Program accounts and information at any time without notice to ensure compliance with Program Terms. During the course of an audit or investigation, information may be shared with parties assisting in such audit or investigation.
g. Governing Law and Interpretation: Your enrollment application is subject to our verification and acceptance in our sole discretion, which shall be deemed made, performed, transacted, and closed in Minnesota, USA. Any claim or dispute arising or relating thereto or otherwise involving Radisson Rewards for Business, membership or these Program Terms shall be governed and construed in accordance with the laws of the State of Minnesota (USA), without regard to its choice of law or conflict of laws terms. By participating in the Program, you consent that any legal action arising out of relating to the Program, the Program Terms, any award or any redemption must be filed in the state or federal courts in Hennepin County, Minnesota, USA and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of any such legal action or proceeding.
h. Dispute Resolution:
i. Force Majeure: Our failure to administer Radisson Rewards for Business in accordance with these Program Terms because of an act of God, war, fire, riot, terrorism, earthquake, actions of federal, state or local governmental authorities, including but not limited to the imposition of sanctions, or for any other reason beyond our reasonable control will not be deemed a breach of these Program Terms.
j. Entire Agreement/Waiver: These Program Terms and the other terms expressly referenced herein and linked hereto constitute the entire agreement between you and us regarding your participation in Radisson Rewards for Business, your opportunity to earn and redeem points through Radisson Rewards for Business, and your entitlement to any other benefits of Radisson Rewards for Business, and supersede all prior agreements between us, whether oral or written, including, without limitation, all previous versions of these Program Terms. If we fail to act with respect to your breach or anyone else's breach of these Program Terms on any occasion, we do not waive our right to act with respect to future or similar breaches.
k. Severability: If any provision of these Program Terms is held by a court of competent jurisdiction to be void, invalid, contrary to law, or unenforceable for any reason, such provision shall be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of these Program Terms shall remain in full force and effect.
m. Trademarks: Radisson Rewards for Business, Radisson Collection, Radisson Blu®, Radisson®, Country Inn & Suites® by Radisson, Park Inn® by Radisson, Park Plaza® and any other current and future trademarks and service marks associated with Radisson Rewards for Business are service marks and trademarks of Radisson, or its affiliates or subsidiaries, and may not be reproduced or utilized in any way without the express, prior written consent of Radisson. n. Administration: Radisson administers and promotes Radisson Rewards for Business, creates and launches marketing and promotional campaigns on behalf of Radisson Rewards for Business, and manages the relationships between Radisson Rewards for Business and its Partners. Radisson its affiliates and subsidiaries may from time to time sell points to third parties, including Participating Properties and Partners, and redeem points for cash (including, without limitation, points received from Participating Properties), airline tickets and other merchandise from our Partners.
If you have questions about Radisson Rewards for Business or these Program Terms, or to update your Radisson Rewards for Business account information, please contact us by:
United States and Canada +1 (800) 333-5600
Caribbean, Mexico, Central & South America +1 (402) 501-5404
Europe, Middle East and Africa + 353-1-513-8567
Asia Pacific +1 (402) 501-5404
Radisson Hotel Group, Inc.
Radisson Rewards for Business – Suite 100
11340 Blondo Street
Omaha, NE 68164