Look To Book
Terms & Conditions
Terms & Conditions
Look To Book Program Terms and Conditions
Effective: November 1, 2010

1. LOOK TO BOOK PROGRAM
2. PARTICIPATION IN THE PROGRAM
3. MEMBER OBLIGATIONS
4. EARNING POINTS
5. REDEEMING POINTS
6. LIMITATIONS OF LIABILITY
7. NO WARRANTY
8. THE PROGRAM AND PROGRAM RULES MAY BE SUSPENDED, CHANGED OR TERMINATED AT ANY TIME
9. GOVERNING LAW
10. DISPUTE RESOLUTION
11. GENERAL

1.  LOOK TO BOOK PROGRAM
The LOOK TO BOOK PROGRAM, along with its website, www.looktobook.com (the "Program") is a travel agent loyalty program offered by Carlson Hotels, Inc. ("Carlson Hotels") that rewards agents who book at participating hotels. When you enroll in the Program, you are eligible to collect Look To Book reward points ("Points") on eligible bookings at participating hotels and to redeem the collected Points for hotel stays, airline miles and other rewards ("Rewards"). See the looktobook.com website for a list of available Rewards. In addition, Carlson Hotels may, from time to time, at its sole discretion, involve third parties as "Program Partners" in the Program. These Program Partners and the basis on which they are participating will be displayed on the looktobook.com website, and may require compliance with additional terms and conditions. Specific Program benefits and services have been established for all Program members, however, benefits and services offered by individual hotels may vary.

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2. PARTICIPATION IN THE PROGRAM
You may enroll in the Program by either: (i) enrolling at the end of a Radisson (RD), Park Plaza (PK), Country Inns & Suites by Carlson (CX) or Park Inn (PD) booking transaction by typing their first name initial and last name in the Supplementary Information (SI) field. For example, an individual named Mary Smith would enter: /SI-CW-MSMITH [no spaces]; or (ii) enrolling online at www.looktobook.com.

Participation in the Program is subject to these Terms and Conditions and the Carlson Hotels Travel Consultant Privacy Policy (incorporated herein) (collectively, the "Program Rules") that Carlson Hotels may adopt from time to time in its sole discretion. Review our Privacy Policy.

By enrolling and participating in the Program, you are expressly agreeing to be bound by Program Rules as they are amended from time to time. You also agree to review the Program Rules regularly so that you can make informed decisions about your participation in the Program and the personal information you choose to share with us.

Membership in the Program is open to all travel consultants who are members of ARC/IATA, and who make booking transactions for reservations through a CRS/GDS or through a Carlson Hotels website. To enroll in the Program you must have a valid address, a valid email address, and be an individual who is at least 18 years of age or the age of majority in the place where you live, whichever is older. This Program is available worldwide except where prohibited by law and Carlson Hotels reserves the right at any time in its sole discretion to deny or cancel membership or the accrual or redemption of points based on applicable law.

The Look To Book program is designed for individual participation and personal use only. You may only enroll in the Program for yourself, and may not collect or redeem Points for anyone other than yourself. If we accept your application for enrollment in the Program we will establish an account in your name and provide you with your new membership credentials. If you enroll online or through GDS you will receive your look to book account number and a personal booking name.

Pooling of points or agency accounts is considered fraudulent and may result in the loss of all Pending and Spendable Points. Carlson Hotels makes no warranties or representation, either expressed or implied, and expressly disclaims any and all liability (including consequential damages) with no respect to type, quality or fitness of goods or services provided through this program. Carlson Hotels reserves the right to correct Program point values or statements issued in error. Carlson Hotels reserves the right to adjust point values at its sole discretion. Points accrued by an individual member are not transferable under any circumstance, including death. Members are responsible for keeping one master account current. Multiple accounts for an individual participant must be merged by completing the merge request form in the Carlson CRS/GDS Information Pages or at www.looktobook.com and faxing it to 402-498-8208 in the U.S.A.

We reserve the right at any time to limit Program enrollment. We may refuse at any time at our sole discretion to enroll you, or modify or terminate your membership, or void or cancel your entire Point balance if any Points in your account are issued, received, or redeemed through fraud, theft, other illegal means, or otherwise except as expressly authorized in the Program Rules, without any liability to you or any party. In addition, your account may be closed if no Points are earned or redeemed during a 12 month period. All Points in the account at the time of termination will be forfeited at that time. These rights are in addition to any other remedy which may be available to us under applicable law.

You may terminate your account at any time by contacting us. All unredeemed Points at the time of termination are forfeit upon account deactivation.

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3. MEMBER OBLIGATIONS
You must comply at all times with all laws, rules, and regulations that are applicable to you. You agree to comply with all the Program Rules and with the terms governing any Program Partner offers and promotions at all times. You agree that your participation in the Program is entirely at your own risk. You are responsible for restricting access to and maintaining the confidentiality of your Program account and password, and you agree to accept responsibility for the activities of anyone using your password. The receipt or redemption of Points, airline miles, or other rewards may be subject to income or other tax liability. Any tax liability, including disclosure, with respect to the receipt or use of Points, miles, or other rewards is solely your responsibility. You agree to check with your tax advisor regarding possible tax implications. You agree that if you object to any of the Program Rules, or any modifications thereof, or otherwise become dissatisfied with the Program, your only recourse is to immediately discontinue participation in the Program and terminate your membership.

You must notify your employer and/or agency, as applicable, regarding your participation in the Program. By enrolling and participating in the Program, you agree and affirm that you have so notified your employer and/or agency.

You agree to provide accurate information to us at all times and to promptly notify us of any change in address, including mailing address and email address, by updating your personal information at looktobook.com. Note that your mailing address will default to the agency IATA location. Change of mailing address can be done on www.looktobook.com or by contacting customer service.

If a member reasonably believes that there is a discrepancy or other error with their account, the member must contact Carlson Hotels within 60 days after receiving the relevant account activity statements, and provide written documentation supporting the transaction or reservation at issue. Failure to submit the discrepancy or other error, with the supporting documentation, to Carlson Hotels within 60 days from will be deemed a waiver and release of any and all Points or other claims relating to such discrepancy or other error. Carlson Hotels will review the relevant data supplied by the member and make a determination based solely on the information provided and their knowledge of the system, as to whether or not points should be added or deleted from a member's account.

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4. EARNING POINTS
Program members can collect 10 Points per U.S. dollar on the room rate, excluding taxes and other charges, for eligible bookings at participating Radisson®, Country Inns & Suites By CarlsonSM, Park Inn® or Park Plaza® hotels.

You must identify yourself as a Program member at the time of booking and enter your personal booking name in the SI field at the time of the initial reservation to earn Points on eligible bookings. To be eligible bookings must be made either through a CRS/GDS or Carlson Hotels website and must be booked at an eligible rate.

For eligible bookings made for stays at participating hotels which are paid for with a currency other than in U.S. dollars, Points will be calculated based on converting the currency paid in to U.S. dollars at the daily conversion rate as provided by Reuters or Bank of America, as selected in Carlson Hotels' sole discretion, as of the date of the eligible booking or, if applicable, the date of the final adjustment to such eligible consumed booking.

Ineligible Room Rates and other exclusions include: employee rates, family and friend rates, airline crew rates, travel agent rates, hotel employee rates, room rates that are billed on a master account, tour operator rates, wholesaler rates, or rates booked through online travel companies or other third parties in which the customer pays for that booking directly to such online travel company or third party. Complimentary rooms, including but not limited to rooms booked involving free night vouchers, gift certificates, or other free night awards are also excluded.

If a hotel leaves the Carlson Hotels system or ceases to be a participating hotel, after you make a booking but before the stay is completed, you will not earn Points for that stay and any special offers will no longer be valid after the date the hotel leaves the system or terminates participation, even if the booking was made prior to that date.

Only one travel consultant may earn Points for a qualifying booking and may only earn Points for his/her own bookings.

Points will NOT be awarded to any existing reservations where no Look To Book entry was made at the initial time of reservation. Points will NOT be awarded by modifying reservations made by another travel consultant or made directly by the guest via an online booking tool. Canceling and rebooking a reservation to enter your Look To Book entry in the SI field is considered fraudulent and may result in the loss of Pending and Spendable Points. No exceptions will be made.

Bonus award opportunities will be announced periodically throughout the program via the Carlson CRS/GDS Information Pages, looktobook.com and through email communications and are subject to the same rules as shown here.

Points are calculated by the Carlson Hotels Reservation System at the time a CRS/GDS or Carlson Hotels website booking is confirmed and are classified as "Pending Points" until 15 days after the guest departs the hotel. At this time, the Carlson Hotels Reservation System converts the "Pending Points" to "Spendable Points."

Note: No-shows, cancellations and rate changes result in a change or loss of the "Pending Points." "Pending Points" are NOT "Spendable" until after the guest has stayed.

Points do not expire for members who maintain active accounts. However, Carlson Hotels reserves the right to delete any account(s) with no booking activity for a period of 12 months or more. These accounts will be considered inactive accounts and the agents will be considered inactive agents, and the account points cancelled, subject to relevant regulations and legal requirements. In the event that Carlson Hotels terminates the Program, all active agents will have three months from the date of notification to redeem their points.

Important notice for Norway and Sweden members: Members in Norway and Sweden are not eligible to earn Points for bookings at Radisson Blu, Park Inn, or Country Inns & Suites hotels located within Europe, Middle East, or Africa. . Spendable points earned by members in Norway and Sweden can still be redeemed for stays at Radisson Blu properties, Park Inn properties or Country Inn & Suites located within Europe, Middle East, or Africa. Please call the Look To Book help desk at 353 1 7060234 with any questions you may have.

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5. REDEEMING POINTS
Points may only be redeemed for rewards offered through the Program. Redeem Points for an award stay, airline miles or Prepaid Cards. A complete listing of available awards is posted on the Look To Book website at www.looktobook.com. When you have earned enough "Spendable Points" for the award of your choice, you can redeem:

  • Online - sign in and on the home page choose "Award Stay" and enter the location and dates for your stay
  • Online - sign in and go to the "Redeem" page and choose how you want to use your Points: select "Award Stay", "Airline Miles" or "Prepaid Cards".
  • Or Call Look To Book Program offices - Look To Book Program offices can give you your options for awards stays.

Look To Book Program

United States and Canada +1 (800) 333-5600
Caribbean, Mexico, Central & South America and other +1 (763) 212-5850
Europe, Middle East and Africa +32-2-661-21-17
Asia Pacific +61-2-9921-5190


If redeeming Points online, you will be asked to provide your unique account number or username and password. If redeeming Points by phone, you will be asked to provide your membership details. Your program activity statement will contain your unique Account Number. Have this number available when you call, as you will be asked to provide it. Also have your Social Security or Tax Identification number available for security purposes. You may be asked to provide proof of identification, such as a driver's license, when you redeem for awards.

Points will be subtracted from your account at the time an award transaction is initiated.

Award stays at hotels are subject to availability and blackout dates may apply. Accommodations must be reserved prior to the award stay. Award stays are subject to the cancellation policies of the participating hotels. Call or check online for availability.

If a hotel leaves the Carlson Hotels system or ceases to be a participating hotel, after you make a reservation for an Award stay, but before your actual stay, Carlson Hotels will use reasonable efforts to have the hotel honor the Award stay reservation, but Carlson Hotels can not guarantee that any Award stays at such hotel will be honored.

Points, rewards, room nights and any redemption items are all non-transferable and must be redeemed and used by the member to whom they are issued and cannot be replaced if lost or stolen and cannot be redeemed for cash; points cannot be combined with cash to obtain an award. Carlson Hotels reserves the right to limit the quantities of awards redeemed by a single account in a given time period. Any certificate issued as an award will bear its own expiration date.

Members may also elect to convert their Points into airline miles with participating airline Program Partners. The conversion of Points to airline miles varies by airline.

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6. LIMITATIONS OF LIABILITY
BY PARTICIPATING IN THIS PROGRAM, YOU AGREE THAT NEITHER CARLSON HOTELS, OUR AFFILIATES NOR OUR PARTNERS NOR ANY OF OUR OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS SHALL HAVE ANY RESPONSIBILITY OR LIABILITY FOR ANY CLAIM, LOSS, INJURY, DAMAGE, DELAY, TRAVEL CANCELLATION, ACCIDENT, COST OR EXPENSE (INCLUDING, WITHOUT LIMITATION, ATTORNEYS' FEES AND COSTS OF SUIT), NOR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OR DAMAGES (INCLUDING, WITHOUT LIMITATION, FOR LOSS OF OR DAMAGE TO REVENUE, PROFITS, SAVINGS, GOODWILL OR DATA) (COLLECTIVELY, "LOSSES AND DAMAGES"), DIRECTLY OR INDIRECTLY ARISING OUT OF OR RELATED TO (I) THE PROGRAM RULES; (II) THE LOOK TO BOOK PROGRAM OR THE LOOKTOBOOK.COM WEBSITE; (III) ANY FAILURE, DELAY OR DECISION BY US IN ADMINISTERING THE PROGRAM; (IV) ANY UNAUTHORIZED USE OF YOUR CARD OR ANY BREACH OF SECURITY BEYOND OUR REASONABLE CONTROL; (V) ANY OFFER, REPRESENTATION, STATEMENT OR CLAIM ABOUT THE PROGRAM, ANY PARTNER OR SUPPLIER OR THEIR PRODUCTS OR SERVICES, MADE BY A PARTNER, SUPPLIER OR ANY OTHER PERSON OR ENTITY; (VI) ANY PRINTING, PRODUCTION, OR OTHER ERRORS IN ANY MEDIUM RELATED TO THE PROGRAM; (VII) ANY DELAY OR FAILURE TO CREDIT POINTS TO YOUR ACCOUNT; ANY FAILURE TO PROVIDE PROGRAM COMMUNICATION OR (VII) THE PURCHASE, REDEMPTION FOR OR USE OF ANY GOODS OR SERVICES OF PARTNERS OR SUPPLIERS WHETHER MADE AVAILABLE BY US, ANY OF OUR AFFILIATES, PARTNERS, SUPPLIERS OR OTHERWISE. PARTNERS ARE NOT RESPONSIBLE FOR THE PROGRAM.

THE FOREGOING LIMITATIONS OF LIABILITY SHALL APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR ANY OTHER BASIS, EVEN IF WE OR OUR AFFILIATES OR OUR OR THEIR REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH LOSSES AND DAMAGES, AND WITHOUT REGARD TO THE SUCCESS OR EFFECTIVENESS OF OTHER REMEDIES.

IN NO EVENT SHALL CARLSON HOTELS', IT'S AFFILIATES', PARTNERS’, AND ANY PARTICIPATING HOTEL'S MAXIMUM COMBINED AGGREGATE LIABILITY HEREUNDER FOR ANY CAUSE WHATSOEVER IN ANY CALENDAR YEAR ARISING OUT OF OR IN CONNECTION WITH ANY OF THE MATTERS DESCRIBED ABOVE EXCEED TWENTY-FIVE UNITED STATES DOLLARS (U.S. $25.00).

IF ANY OF THE FOREGOING LIMITATIONS OF LIABILITY OR THE FOLLOWING DISCLAIMER OF WARRANTY IS FOUND TO BE VOID, INVALID, OR UNENFORCEABLE FOR ANY REASON BY A COURT OR AUTHORITY OF COMPETENT JURISDICTION, THEN SUCH LIMITATIONS OF LIABILITY AND/OR DISCLAIMER SHALL BE CHANGED AND INTERPRETED BY SUCH COURT OR AUTHORITY SO AS BEST TO ACCOMPLISH THE INTENT AND THE OBJECTIVES OF THE ORIGINAL PROVISIONS TO THE FULLEST EXTENT ALLOWED BY LAW AND THE REMAINING LIMITATIONS OF LIABILITY SHALL REMAIN IN FULL FORCE AND EFFECT.

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7. NO WARRANTY
THE LOOK TO BOOK PROGRAM, THE POINTS, AND THE LOOKTOBOOK.COM WEBSITE ARE PROVIDED "AS-IS", WITHOUT WARRANTY OR REPRESENTATION OF ANY KIND. WE AND OUR AFFILIATES HEREBY DISCLAIM ALL WARRANTIES AND REPRESENTATIONS OF ANY KIND WHATSOEVER, WHETHER WRITTEN OR ORAL, EXPRESS, IMPLIED, STATUTORY, OR ARISING BY OPERATION OF LAW, COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, WITH RESPECT TO THE PROGRAM AND THE WEBSITE.

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8. THE PROGRAM AND THE PROGRAM RULES MAY BE SUSPENDED, CHANGED, TERMINATED OR ASSIGNED AT ANY TIME
Carlson Hotels reserves the right at any time, in its sole discretion, with or without notice and without any further liability or obligation, to: suspend or change the Program, in whole or in part; to modify the Program Rules, in whole or in part; to modify, limit, or suspend any Program offers; to modify, limit or suspend the use or redemption of Points in any respect; to modify or change redemption procedures, including the number of Points required for particular Rewards; to modify, limit or suspend the accrual of Points, including but not limited to imposing time limits and changes in Point values; or to assign in whole or in part the Program to any related or unrelated entity. Upon assignment, the performance of the obligations herein will thereafter be the responsibility of that entity. In addition, Carlson Hotels reserves the right, in its sole discretion to terminate the Program upon three months prior notice to all active members or, in the case of termination where the Program is replaced by a similar program, immediately upon notice to all active members. In the event of such termination of the Program, all Points not redeemed by the termination date of the Program will be forfeited to Carlson Hotels without compensation or any further obligation or liability, and no Reward claims will be honored thereafter.

Current Program Rules can be accessed in the Carlson Information Pages of the CRS/GDS or www.looktobook.com.

You should not rely upon the continued availability of the Program, or any earning, redemption, or other offers made in connection with the Program. All offers are available while supplies last, subject to any applicable cancellation policies, and are subject to change and/or revocation without notice.

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9. GOVERNING LAW AND INTERPRETATION
Your enrollment application and Point earning and redemption claims under the Program or in connection therewith are subject to our verification and acceptance, which acts shall be deemed made, performed, transacted, and closed in Minnesota, USA. By participating in the Program, you agree that the laws of the State of Minnesota (USA), without regard to its conflict of laws rules, will govern these Program Rules, as well as your and our observance of them. All interpretations of these Program Rules shall be at the sole discretion of Carlson Hotels and will be based upon the English language version.

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10. DISPUTE RESOLUTION
You expressly agree, as a condition to your participation in this voluntary Program, that any dispute you may have with us arising in connection with the Program or these Program Rules must be resolved exclusively through binding arbitration in Minneapolis, Minnesota (USA) following the applicable rules of the American Arbitration Association ("AAA") and any arbitrator appointed for such arbitration proceedings must be an attorney or expert in the consumer promotions industry.

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11. GENERAL
Our failure to comply with the Program Rules because of an act of God, war, fire, riot, terrorism, earthquake, actions of federal, state or local governmental authorities or for any other reason beyond our reasonable control will not be deemed a breach of these Program Rules.

The Program Rules, constitute the entire agreement between you and us regarding your participation in the Program, your entitlement to earn and redeem Points through the Program, and your entitlement to any other benefits of the Program, and supersede all prior agreements between us, whether oral or written, including, without limitation, all previous versions of the Program Rules. If we fail to act with respect to your breach or anyone else's breach of the Program Rules on any occasion, we do not waive our right to act with respect to future or similar breaches.

If any provision of these Program Rules is held by a court of competent jurisdiction to be void, invalid, contrary to law, or unenforceable for any reason, such provision shall be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of this Agreement shall remain in full force and effect.

When you deal with us over the Internet, you consent to the formation of contractual relations through electronic communications.

CONTACT US
If you have any questions about the Program Rules or to update your personal information contact the Look To Book Program Headquarters in your region:

By writing us:

Carlson Hotels 
Look To Book Program
11340 Blondo Street
Omaha, NE 68164

Email us:  looktobook@looktobook.com

Or call Look To Book Program office in your region:

United States and Canada +1 (800) 333-5600
Caribbean, Mexico, Central & South America and other +1 (402) 501-5600
Europe, Middle East and Africa + 353-1-706-0234
Asia Pacific + 61-2-9921-5190


Look To Book, Radisson ®, Park Plaza®, Country Inns & Suites By Carlson SM, and Park Inn® are trademarks and service marks of Carlson Hotels or one of its affiliates or subsidiaries.

©2011 Carlson Hotels. All rights reserved.

LOOK TO BOOK IS A PATENTED SYSTEM FOR AWARDING CREDITS TO PERSONS WHO BOOK TRAVEL-RELATED RESERVATIONS.  PATENT NUMBER 5,483,444.

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